When requesting a refund, we follow these rules:

Customers may request a refund within 14 days of the purchase date.

Refund requests are processed by the payment provider acting as the Merchant of Record (MoR) for the given transaction, and funds are returned to the original payment method used for the purchase. You can request a refund by emailing info(at)signedtext.com or through the contact details of the respective Merchant of Record listed on the payment receipt.

After the 14-day refund period, payments for subscriptions are non-refundable.

Subscriptions can be cancelled at any time, and the service will remain available until the end of the current billing period.

Refunds do not apply to any subsequent renewal payments made after the refund period has expired.

If the customer is a consumer, they have the right to withdraw from the contract within 14 days of concluding the contract in accordance with the General Terms & Conditions (Art. 8.2.8). However, if the service (digital content) was provided before the expiration of this period based on the customer's explicit consent and the customer was informed in advance that this would result in the loss of the right to withdraw, the right to withdraw from the contract is forfeited. This period corresponds to the refund period stated above.

Effective date

This policy takes effect on March 26, 2026.